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We have made changes to our sample drop-off process at our office at 43 Freeland St.

If you need to deliver a sample, please make sure you are following the directions of public health. Do not visit the office if you are sick, in self-isolation or returning from travel outside Canada. Please also follow the directions at the 3rd floor reception and practice physical distancing with our security and reception teams.

Our hours of operation for the 3rd floor reception have been reduced to Monday to Thursday from 10am to 3pm.

NISS Product Call Tasting (Submission) Samples

NISS Submission tastings are currently on hold. Please do not deliver any submission samples to the office. We will update when we are able to restart tastings and will continue to update the NISS deadlines schedule weekly to reflect the continued delay.

Initial Lab Samples

We will be waiving the requirement for initial lab testing for some new product purchases.  Your category team will advise if a sample is required. Please confirm with them prior to delivering to the office. Should your initial lab be waived, suppliers will need to take appropriate measures to ensure the final product is compliant.

NISS Paperwork for Direct Buys

NISS paperwork should not be delivered to reception until further notice.  The category team will advise if this is required to be sent via email.

NISS label and Shipping Container reviews

Electronic NISS label reviews will continue, although it is possible that some delays may be encountered in the turnaround.

Shipping Container Examinations reviews will continue for those already received. For all other new products, please do not deliver any shipping containers unless directed by your category team representative. The category team may suggest that some of the packaging reviews be waived.

Direct-to-store Delivery Final Lab Samples

We will continue to process Direct-to-store Delivery Final Lab Samples. Please work with your category team for directions on how to deliver.


We are limiting the photography samples however some may still be requested for upcoming promotional materials. If requested, please deliver the sample(s) to the office. There is a delivery cage on the ground level in the lobby.